> For the complete documentation index, see [llms.txt](https://docs.earthindex.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.earthindex.ai/get-started/account.md). # Create an account Create an Earth Index account with Google or email, request Full Access, fix quota and sign-in problems, and find help. Sign in at [app.earthindex.ai](https://app.earthindex.ai) to create your account. New accounts start with Open access, and you can request Full Access for higher limits. ## Steps 1. Go to [app.earthindex.ai](https://app.earthindex.ai). 2. Click **Continue with Google**, or enter your email and password. If you use email, you receive a one-time code to verify you. 3. Fill in the details form, accept the Terms and Privacy policy, and click **Submit**. The form asks for your first name, last name, organization and use case. 4. To keep more than one project, click **Request Full Access Here** in the banner at the top of a project. 5. Answer the three steps of the **Request Full Access** form, then click **Submit Request**. It asks which best describes your team (Independent, Institutional or Commercial) and who benefits most from your use of Earth Index. It also asks whether you want to talk to the data science team about a custom project, and for any other information you want considered. Already signed in? Go to [Start a project](/get-started/starting-a-new-project.md). ## What to expect * Open access has 1 project, 1 reference layer per project and no Deep Search. Full Access allows 10 projects and 30 Deep Searches a month. See [Limits and quotas](/reference/limits-and-quotas.md) for every limit. * While your request is under review, the banner reads "Full Access Request Pending!". * The team reviews each request for impact and mission alignment, case by case. * Earth Index provides free access to grassroots and high-impact environmental organizations. Commercial usage is at market rates. * If you need more than the listed limits, contact the team. Quota increases are considered case by case. ## If something goes wrong | Symptom | Fix | | ----------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | A yellow message reads "quota exceeded: maximum … limit reached", with your limit in brackets such as "(1)" | You reached a limit for your account. The message names it: projects, layers per project, reference layers per project, points per layer (labels), searches per day, or deep searches per month. Compare it with your account in [Limits and quotas](/reference/limits-and-quotas.md). With Full Access, hover the **?** button in the top bar and click **Quotas** to see your own limits. Searches per day count the last 24 hours, so you can search again as older ones age out. Deep searches per month count from the start of the calendar month. For other limits, delete something you no longer need, such as an old project or reference layer, or request Full Access. | | The **Deep Search** tab is greyed out and hovering shows "Deep search only available with full access" | Deep Search is not included with Open access. Click **Request Full Access Here**. A request that reaches the server anyway is rejected with "quota exceeded: maximum deep searches per month limit reached (0)". | | Deep Search is blocked and you have Full Access | You used all 30 Deep Searches this month. Wait for the next month, or contact the team about a quota increase. See [Deep Search](/search/deep-search.md). | | The banner reads "Limit of 1 project available in open access mode." | You already have your 1 Open access project. To keep it and have up to 10 projects, click **Request Full Access Here**. To search a new area with the same account, click **Restart**, but read the warning below first. | | You requested Full Access and nothing has changed | The request is still under review while the banner reads "Full Access Request Pending!". Wait for the review. To add context, email or message the team on [Discord](https://discord.gg/UZZSuxaS7P). | | Your email "is not allowed to access this application" | Your email address is not yet allowed to sign in. Check that you use the address you gave the Earth Index team. Then contact or the team on [Discord](https://discord.gg/UZZSuxaS7P). | | You cannot select **Monthly Search** when you start a project | Monthly Search is not self-serve. See [Monthly Search overview](/monthly-search-beta/overview.md). | {% hint style="danger" %} **Restart** in the Open access banner deletes your current project right away, without asking for confirmation, and returns you to the homepage. Export anything you want to keep first. See [Share and export](/search/share-and-export.md). {% endhint %} ## Get help * Report a bug or request a feature in the app: click the **?** button in the top bar, click **Feedback**, then submit the form ([open the form](https://app.earthindex.ai/feedback/)). Send one bug or one feature per submission. * Email . * Join the Earth Index community on [Discord](https://discord.gg/UZZSuxaS7P). ## Related * [Start a project](/get-started/starting-a-new-project.md) * [Limits and quotas](/reference/limits-and-quotas.md) * [Monthly Search overview](/monthly-search-beta/overview.md)